Customer Service Policy

Service Objective

stanley1913hub.it.com takes "intimate, efficient, professional and standardized" as the core customer service objective, and formulates unified Customer Service Policy to standardize the whole-process service standards for user consultation, pre-sales understanding, in-sales processing and after-sales protection. We are committed to providing high-quality one-stop customer service for all global users of Stanley 1913 drinkware and gear products.

Pre-sales Service Standards

For all users who browse and consult products on stanley1913hub.it.com, we provide professional pre-sales consulting services. The customer service team can answer user questions about product parameters, product functions, product specifications, discount rules, free shipping policies and payment methods. We ensure that every user can fully understand the product information and platform service rules before purchasing, and help users make accurate purchasing decisions.

Order Service Standards

During the order placement and payment process, our customer service team can assist users in solving problems such as order submission failure, payment abnormality, address modification and order information adjustment. After the order is successfully placed, we will track the order processing, warehousing and shipment progress in real time, and synchronize the latest order dynamics for users in a timely manner, ensuring the smooth progress of each order.

After-sales Service Standards

In terms of after-sales service, we strictly abide by the platform's return, refund and logistics service rules. For user feedback on product quality problems, logistics delay, product mismatch and other after-sales problems, we will respond and follow up the processing within the shortest time. We provide 60-day free return, 5-10 working days refund and full-site free shipping after-sales guarantee services, fully solving users' after-sales worries.

Service Contact Channel

Users can contact our official customer service team through the exclusive support email support@stanley1913hub.it.com for any shopping and service problems. Our customer service team will provide professional and targeted service reply and problem solving for all user feedback, and continuously optimize the service process and user experience according to user needs.

 

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The Vitalize™ Backpack | 30.9 QT
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Adventure Fast Flow Water Jug 2G
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The Lifted Spirits™ Steel Cooler | 26 QT
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Adventure To-Go Food Jar | 18 OZ
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Stanley 1913 x Juventus Stay-Chill Stacking Pint
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The Flowstate™ Spring Bottle | 20 OZ - Stanley Create
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Country Collection Quencher® ProTour Flip Straw Tumbler | 30 oz - Stanley Create
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Country Collection IceFlow™ Aerolight Flip Straw Bottle | 24 oz - Stanley Create
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